Do’s and Don’ts of Customer Support

There are so qualities that must be utilized while you are in the field of customer support. A lot of businesses fail because of the lack of being personable and one on one contact with the customer or client. Personailty plays a big role in customer service and if you are lacking in this area, you may need to change that just a little.

Okay, so what exactly are you saying here???

There are many does and don’t in running a business and customer support is very important. Without you have no business because with no customers, there is no business. Right? 

Do not ever argue with a customer. You know that the old saying goes "the customer is always right". We know that this is certainly not true. However, they are in the sense that (with providing the best of customer support) we are to listen to them and try to understand their point of view.

Do not push a sale. This is definitely not good business practice. Proper customer support is to suggest a product or service. Then of course we need to educate the customer about the product or service. Pushing it on them is very unprofessional and will only turn them away. It is best to educate them about the product and then allow them to decide whether or not it is for them.

Do not deny good customer service by not allowing the customer to return faulty products or bad service. If someone purchases something that is torn or misprinted, what have you, allow them to return it without hesitation. With 100% satisfaction guarantee, they will surely do business in the future as well. This is one of the most important qualities in good customer support.

Do not show lack of consideration. This is very important. If we are personable and put the feelings of our customers first, then they feel inferior or unwelcomed. This is definitely considered poor customer support. That is why it is always important to smile regardless of what you are going through. It may seem to hide a bad hair, but the customer will definitely notice your hair before your smile, if it were that bad. Don’t you think?

Good customer support will always start with you. It is your job to make them feel like a million dollars, because if they had a million dollars wouldn’t you want them to spend it all in your store? With that perspective how is your customer service going to pan out? It is all about the customer and their satisfation.

The do’s and don’ts of customer service may seem easy, but we may tend to forget these if we are having a bad day. You can ‘practice’ looking in the mirror and talking to your reflection. Put yourself in the position of your customer. It is always good to put yourself in the shoes of others, if it is them that you want to please. In good customer support, it most certainly is them that you want to please. Right?

Bruno Auger

Tags: consideration, good business pratice, customer support, good customer support