Do’s and Don’ts of Customer Support
There are so qualities that must be utilized while you are in the field of customer support. A lot of businesses fail because of the lack of being personable and one on one contact with the customer or client. Personailty plays a big role in customer service and if you are lacking in this area, you may need to change that just a little.
Okay, so what exactly are you saying here???
There are many does and don’t in running a business and customer support is very important. Without you have no business because with no customers, there is no business. Right?
Do not ever argue with a customer. You know that the old saying goes "the customer is always right". We know that this is certainly not true. However, they are in the sense that (with providing the best of customer support) we are to listen to them and try to understand their point of view.
Do not push a sale. This is definitely not good business practice. Proper customer support is to suggest a product or service. Then of course we need to educate the customer about the product or service. Pushing it on them is very unprofessional and will only turn them away. It is best to educate them about the product and then allow them to decide whether or not it is for them.
Do not deny good customer service by not allowing the customer to return faulty products or bad service. If someone purchases something that is torn or misprinted, what have you, allow them to return it without hesitation. With 100% satisfaction guarantee, they will surely do business in the future as well. This is one of the most important qualities in good customer support.
Do not show lack of consideration. This is very important. If we are personable and put the feelings of our customers first, then they feel inferior or unwelcomed. This is definitely considered poor customer support. That is why it is always important to smile regardless of what you are going through. It may seem to hide a bad hair, but the customer will definitely notice your hair before your smile, if it were that bad. Don’t you think?
Good customer support will always start with you. It is your job to make them feel like a million dollars, because if they had a million dollars wouldn’t you want them to spend it all in your store? With that perspective how is your customer service going to pan out? It is all about the customer and their satisfation.
The do’s and don’ts of customer service may seem easy, but we may tend to forget these if we are having a bad day. You can ‘practice’ looking in the mirror and talking to your reflection. Put yourself in the position of your customer. It is always good to put yourself in the shoes of others, if it is them that you want to please. In good customer support, it most certainly is them that you want to please. Right?
Bruno Auger
Tags: good business pratice, good customer support, consideration, customer support
Customer Support: Communication
When it comes to unsurpassed customer support, there are things that you have to remember. There are "rules" that you have to follow, so-to-speak. These are important because it is more then just a sale. It is more then just making a buck. There is a lot more to running a business then selling products and services.
Customer support starts with who? You may be sitting there thinking that it all starts with the products that you are selling. Perhaps you run a salon and you believe that your clients make it happen. While that is all true, in one perspective; great customer support starts with you. Sorry, if you don’t have it in you, you will not be a productive business owner, on line or off line.
There are certain qualities that you must possess as a business owner. It doesn’t stop there though, because knowing them and showing these qualities are two totally different things. Customer support calls for great communication skills. There is no relationship that will ever last if there isn’t good communication skills established. That not only being a personal relationship, but also a business relationship as well.
It doesn’t stop there, really. Yes it is important to keep in contact as well. Communication is not only about welcoming them into the store or sending a welcome email for a new venture they joined under you. Communication in customer support means that you must follow up with the customer after the sale.
Perhaps you don’t have exactly what they are looking for? Perhaps your new business buddy needs your mentoring help? You must always keep the communication with your affiliates. This goes beyond customer support. This is pure business ethics. This is something that you must always remember when you are dealing with people.
When there is no communication, there usually is not much of a business. Not only is it poor business ethics, the customer support simply will not be there! Follow up is essential as well. You must always make sure that the client or business partner knows that you are thinking about them and whether or not they are satisfied with their services.
Good customer support consists of good communication skills. That is from the time you first meet them until they no longer want to do business with you.Communication is so much more then just talking as well. There needs to be interaction such as hand shaking and eye contact. These are more customer support qualities that are completely essential for maintaining a good business.
A smile goes a long way as well. When people see you they need to see confidence. They need to know that you are happy doing what you are doing or pleased in what you are selling, as well. This is another aspect of good customer support. When the customer feels welcomed, you can bet that they will take what you have into consideration.
Your whole attitude plays a factor in customer support. From the hand shale to your smile to the verbal communication and eye contact
Bruno Auger
Tags: customer support, personal relationship, follow up, communications skills, confidence
Five Essentials of Customer Support
When owning your very own business, whether it be online or an actual establishment, we all know what keeps it going, right? That is the customers. Without customers, the business will definitely run dry.
Knowing proper customer support techniques will not only keep your business moving for years to come, but also will help you to become more sharp in your customer service techniques.
Being an efficient business owner is one of the most important qualities that you can possess. Things can be rather hectic if your mind is always scattered and you are not focused upon your business. There has to be a sense of organization in order to maintain good customer support for your customers and clients.
1. Efficiency is of the essence when you are a business owner.
Putting the customer’s needs first, always. This is another factor that you have to consider when you are running your own business or just working as a customer support employee.
There must be a sense of unselfishness in customer support, to definitely say the least. People like to be treated well and even more so when they are purchasing something from you.
2. Consideration for your clients and customers is very important while you are running a business.
Sophistication with class! Yes, the proper way to conduct yourself is to be very professional without a ‘"better then you" attitude.
There is a certain way to carry yourself. I would like to call it gentle sophistication and confidence. Remembering this and using it will surely make customer support easier then you may think.
3. Know how to carry yourself with confidence. This tells the customer that you know who you are and what you have to offer them. It also shows them that you most likely are quite aware of your products and services as well.
Great customer support will not be that great if it weren’t for showing the customer or client empathy. This is especially learned in marketing customer service. When a client or customer calls with a concern or comes in having a bad day, empathy is definitely essential at that time.
4. Showing that you care goes extremely far when dealing with people. This is one very important aspect of customer support that is a must for any business dealings.
Make sure that when you are dealing with people that you show them how effective not only you are going to be in assisting them, but they need to know that what you are selling them is also effective and exactly what they are looking for. This goes along with good customer support.
5. Effectiveness goes a long way with dealing with people because it is a type of proof that you’re giving them what they expect all the way around. This makes for the best customer support.
The best of it is found in confidence for your products and how you carry yourself as a professional. Customer support is accomplished in so many other aspects as well. Efficiency and empathy are too very important. It doesn’t take much to apply yourself once you possess the qualities for excellent customer support.
Bruno Auger
Tags: customer care, effectiveness, confidence, consideration, efficiency, customer support
Customer Support: Do You Have What it Takes?
We all know that more and more Americans are resorting to their own home based business. Statistics show that there will be one in every two homes making their sole family income by the year 2010. This is why the quality of great customer support is relevant.
Surely you have already attempted to start a business in some way, shape or form?
There are things that you must know about customer service when you are wanting to start your own business. For one there are things that you must know when it comes to starting your own business.
Did you know that good customer support starts with attitude. Your attitude towards other people is the most important quality that you can possess when beginning your first business. To run a business of any kind there must be a general care for others.
There must be a love and consideration for people in general. Without this quality, it is difficult to have good customer support.
Patience with people and good customer service skills are also very essential for starting a new business. There are many things that you need to remember before you begin.
First of all, quality is perfected when you know how to treat a customer and with the natural quality of good people skills. Good people skills consist of many things. You know with many ways of the world and the diversity of people, possessing these skills to actually harmonize with individual people is definitely a big plus. Wouldn’t you agree?
A lot of good customer support skills are natural, as only about 7% of the population possess these skills. Only 7%? Well yes, these qualities that are heart felt cannot be learned. They must be a part of our make up. This must be something that is within us. That is true and real customer support.
Well, do you think that you have what it takes personally to be the best at customer support? Do you think that you possess the necessary skills to give your customers what they need with the right attitude and in all aspects of their experience at your establishment.
Without possessing this quality, you will not succeed in your business. Being a people person is definitely important and essential for good customer support.
Bruno Auger
Tags: quality, customer support skills, attitude, customer support, good people skills
Customer Support has become Customer Care
Customer care is essential for business growth
Hosting customer support has evolved to more than just providing the technical aspects of server maintenance. Customer support is an essential part of any business, whether you are a small hosting company or a giant as Wal-Mart. Customers will judge businesses on the degree of customer care and extended knowledge they have.
An example, I worked a support desk for a hosting company awhile back. People neglected to send their user name with the support ticket. This means, I now have to email them and ask for their user name before I can proceed.
This is a waste of both of our time. Instead of having a solution, the customer now needs to send the details of the problem, causing yet another delay. And, it increases the number of emails we need to wait for.
Another one is a customer sending a request for support that says only, "It doesn’t work".
If you send me an email saying "It doesn’t work", I have two options:
2. Ask you to describe the problem. Did you get an error? What did you encounter and what happened? Again, this causes a delay as I need to email the person back and ask this question.
1. List every possible problem that’s ever been encountered, as well as many hypothetical ones, which is time consuming and likely a total waste of my time and yours. I could be spending this time with other customers.
Another common problem is the customers that take a very long time to respond.
I’ve had people send me emails asking for help, replied within an hour or 2, then I’ve LITERALLY have to wait 6 to 12 days for them to respond.
Then, we started the whole process over…I respond relatively fast, only to wait another week or more again. Simple problems like this can be rectified fairly fast only if the customer cooperates.
It’s very hard to provide the necessary support when the customers don’t respond quickly.
One more: If a support suggestion fixes the problem, please reply that it works. One reason is just the curiosity of the support staff, I like the satisfaction that we solved the problem, but another is that I want to know if I should offer others the same bit of advice.
Bad support isn’t always the fault of the seller. Customers can also greatly help their own cause if they’d just spend an extra 60 seconds and include the basic and obvious info the first time them make contact.
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Tags: customer service, Wal-Mart, Bad support, hosting customer care, customer care
Brixhost Hosting Customer Support
Hosting Customer Support Second to none
Brixhost is known for its unpaired Hosting Customer Support. Our administrative and Support Center is located in Canada. We are linked to Customers world-wide 24/7/365 with our Hosting and Support Services.
Besides our ticket and mail support systems we offer customized serveices such as program- and site installation, maintenance services as well as web services covering the most advanced needs our customers may have.
Don’t hesitate to contact our Customer Support at http://my.brixhost.net at any time for Support and Help; we are here to supoport your business and to contribuute to your Success,
Bruno Auger
BrixHost
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